Return & Refund Policy

Last updated September 13, 2026

We want you to feel good in what you ordered. If something is not right, review the eligibility requirements below and contact Offscript Apparel Co. before sending any item back.

30-day return window

To request a return, contact us within 30 days after your order is delivered. To qualify, the item must be unworn, unwashed, unused, and in its original condition, with tags or original packaging when applicable. Proof of purchase is required.

Returns must be approved before they are mailed. If your request is accepted, we will provide return instructions and the correct return destination. Items sent without approval, or sent to the business address shown on the website without return instructions, may not be accepted.

Items that cannot be returned

We cannot accept returns for:

Items that have been worn, washed, altered, stained, damaged after delivery, or otherwise used. Personalized or custom-made products, unless they arrive damaged, defective, or incorrect. Gift cards. Items clearly marked final sale at the time of purchase.

If you are unsure whether an item is eligible, contact us before mailing it.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging. Once the issue is verified, we will arrange a replacement or refund at no additional cost.

Fit, preference, and change-of-mind returns

Eligible items may be returned within the 30-day window if they meet the condition requirements above. Unless the item arrived damaged, defective, or incorrect, return shipping is the customer’s responsibility. Original shipping charges are not refundable. Any return-shipping cost paid or deducted will be explained when the return is approved.

Exchanges

The fastest way to get a different size, color, or design is to request a return for the original item and place a new order once the return is approved. Because items are made to order, direct exchanges are not guaranteed.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may need additional time to post it.

If more than 15 business days have passed since your refund was approved and it has not appeared, contact us through the Contact page.

Order cancellations

Contact us immediately if you need to cancel an order. Because production can begin soon after checkout, cancellation is not guaranteed. If production or fulfillment has already started, the order may need to follow the return process after delivery.

Consumer rights

This policy does not limit any rights that cannot be excluded under applicable consumer-protection law. If the law where you live gives you additional cancellation, return, repair, replacement, or refund rights, those rights still apply.

Start a return

Use the Contact page at offscriptapparelco.com and include your order number, the item you want to return, and the reason for the request. Do not mail an item until you receive approval and return instructions.