Shipping Policy

Last updated September 13, 2026

Thanks for shopping with Offscript Apparel Co. Many of our products are made to order, which helps us offer more designs while reducing unnecessary inventory. This policy explains how processing, delivery, tracking, and shipping issues are handled.

Made-to-order processing

Production time is separate from shipping time. Because items are prepared after an order is placed, processing may vary by product, order volume, and season. The delivery estimate shown at checkout is the best guide for your order. During launches, holidays, or other high-volume periods, orders may take longer.

Shipping rates and free shipping

Eligible orders with a merchandise subtotal of $50 or more receive free standard shipping. The threshold is calculated after discounts and before taxes. Destination eligibility, available services, and any shipping charges are shown at checkout before payment. Orders below the threshold are charged the rate displayed at checkout.

Delivery estimates

Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, holidays, customs processing, and other events outside our control may affect arrival. If your order is time-sensitive, please order early.

Tracking and split shipments

When tracking is available, we will send it to the email address used at checkout. Tracking may take a short time to update after the carrier receives the package. Items in the same order may arrive separately if they are produced or fulfilled from different locations. If that happens, you may receive more than one tracking number and you will not be charged extra shipping because of the split.

Address changes and returned packages

Please review the shipping address carefully before submitting your order. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee a change after production or fulfillment has started. If a package is returned because an address was incomplete, incorrect, or undeliverable, additional shipping charges may apply before it can be sent again.

Lost, stolen, damaged, or incorrect orders

If tracking shows unusual delays, start by checking the carrier’s tracking details and looking around the delivery location. If the package still cannot be found, contact us through the Contact page with your order number so we can review the available options.

If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and, when approved, arrange an appropriate replacement or refund at no additional cost.

International orders

International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility. Customs processing may also extend delivery time.

Questions

For shipping questions, use the Contact page at offscriptapparelco.com and include your order number. Offscript Apparel Co. is located at 4416 E Friess Dr, Phoenix, AZ 85032.